Solar Service & Warranty Support
Whether we installed your system or someone else did — we’re here to help. Find out what’s covered, what to expect, and how to get your system back to full production.
REQUEST SERVICE NOWHow Our Service Process Works
No matter which category you fall into, the process is simple. Tell us what’s going on, and we’ll take care of the rest.
Submit a Request
Fill out the service form below with your system details and describe the issue.
We Review & Diagnose
Our team reviews your request and may run remote diagnostics before scheduling a visit.
Site Visit & Resolution
A licensed Pell Solar technician comes to your home, diagnoses the issue, and gets it resolved.
Back to Full Production
Your system is verified, monitoring is confirmed, and you’re generating clean energy again.
New Pell Solar Customer (1–5 Years)
Your Coverage
• Panel manufacturer warranty (25 yr)
• Inverter manufacturer warranty
• Battery manufacturer warranty
Welcome to the Pell Solar family. As a recently installed customer, you have the strongest coverage available. Here’s what’s protecting your investment right now:
20-Year Workmanship Warranty (Parts + Labor): If an issue is caused by our installation — wiring, connections, mounting, electrical work — we cover the parts and labor to fix it at no cost to you for 20 years. This is our warranty and our labor.
4-Year Roof Penetration Warranty: We warrant the integrity of your roof within 8 inches of each penetration point for 4 years from install date.
Lease Customers: If you have a solar + battery lease, you’re covered bumper-to-bumper for 25 years — parts and labor, everything. If you have a battery-only lease, you’re covered bumper-to-bumper for 12 years with a 2-year extended warranty on the battery. Lease customers do not pay for service calls. Coverage is subject to the terms of your lease agreement.
Purchased systems — equipment labor is not our warranty, it’s the manufacturer’s. When a piece of equipment fails on its own (not due to our installation), labor coverage is determined by the manufacturer’s warranty. Some manufacturers cover labor, some don’t, and some only cover it for a limited time. Once their labor coverage expires, the homeowner is responsible for labor costs even if the replacement part is still free under warranty. See the full coverage table and equipment warranty details below.
Bottom line: If we installed it wrong, we fix it free for 20 years. If you have a lease, you’re fully covered. If you purchased your system and a product fails on its own after the manufacturer’s labor warranty expires, the replacement part may be free but you’ll pay our service rate ($450 + $75/hr) for the labor. We’ll always tell you what’s covered before we schedule anything.
Existing Pell Solar Customer
Service Rates
You’re a long-time member of the Pell Solar family, and we still have your back.
20-Year Workmanship Warranty (Parts + Labor): If a problem is caused by our installation, we cover the labor to fix it — for the full 20 years. This is our warranty on our work.
Roof penetration warranty covers the first 4 years only. Past that window, roof-related issues are no longer covered.
Lease Customers: If you have a solar + battery lease, you’re still covered bumper-to-bumper for 25 years. Battery-only lease covers everything for 12 years. Lease customers do not pay for service calls. Coverage is subject to the terms of your lease agreement.
Purchased systems — equipment labor is the manufacturer’s responsibility, not ours. If a product fails on its own, the manufacturer’s warranty determines whether labor is covered. Once their labor warranty expires, the homeowner pays our service rate for the labor — even if the replacement part is still free. See the coverage table and equipment details below for each product’s specific labor terms.
We know your system better than anyone — we built it. Even when a service charge applies, you’re getting the same crew that originally installed your system.
Another Company Installed Your System
Service Rates
Maybe your original installer went out of business. Maybe they aren’t returning your calls. Whatever the reason — we can help.
Site visit and diagnosis: We send a licensed technician to inspect the system, identify the issue, and assess overall condition.
Repair estimate provided: After diagnosis, we’ll give you a clear estimate. In some cases we may need to follow up with parts pricing.
No workmanship warranty applies. We did not install your system, so our 20-year workmanship warranty does not cover your installation. Our service rate ($450 + $75/hr) applies for all visits and labor.
Your equipment manufacturer warranties may still apply even if your original installer is gone. The manufacturer’s warranty follows the product, not the installer. If your equipment is still under the manufacturer’s parts warranty, the replacement part may be free — but you will still pay our service rate for the labor to diagnose and swap it. We’ll handle the manufacturer claim process on your behalf.
What we can do: Diagnose and repair any solar system, replace failed inverters or panels, fix wiring and electrical issues, add batteries to existing systems, and navigate manufacturer warranty claims on your behalf.
Not Sure Which Category You Fall Into?
No problem. Fill out a service request and we’ll figure it out. We’ll check your warranty status and let you know what’s covered before scheduling anything.
Roof Re-Paper & Panel Removal Service
How It Works
Getting a new roof? Your solar panels need to come off first. This is one of the most common service requests we get — and we’ve streamlined the process to make it as painless as possible.
What Pell Solar does: We safely remove your entire solar panel system — panels, racking, wiring, and all hardware. Once your roofer completes the new roof, we come back and reinstall everything to code with brand-new penetrations and flashing. We never reuse old penetration points — every re-roof gets fresh, watertight mounts on the new roofing material. We reconnect, test, and verify your system is producing again.
Fresh penetrations every time: This is standard on every Pell Solar re-roof reinstall. Old lag bolts and flashing are removed with the panels. When we reinstall, we drill new penetrations into the new roof with new IronRidge FlashFoot2 mounts, new flashing, and new sealant — giving you the same waterproof protection as a brand-new installation.
What we don’t do: We do not perform roofing work (underlayment, shingles, tile, etc.). You’ll need a licensed roofing contractor for the roof itself.
Need a roofing contractor? No problem — we work with trusted roofing contractors and can provide referrals. Just let us know when you call and we’ll connect you with roofers we’ve worked with before.
Pricing: Panel removal and reinstallation pricing varies based on system size, number of panels, roof type, and accessibility. Call us for a custom quote — we’ll walk you through the process and coordinate timing with your roofer.
To get started, give us a call:
What’s Covered & What’s Not
Pell Solar covers workmanship labor for 20 years. Equipment labor is determined by each manufacturer’s warranty — not by Pell Solar.
| Coverage Area | Parts | Labor | Duration |
|---|---|---|---|
| Pell Solar Workmanship Wiring, connections, mounting, electrical | ✓ Covered by Pell Solar | ✓ Pell Solar covers labor | 20 years |
| Roof Penetration Leaks within 8″ of penetration points | ✓ Covered by Pell Solar | ✓ Pell Solar covers labor | 4 years |
| Solar + Battery Lease Bumper-to-bumper — subject to lease terms | ✓ Lease covers all parts | ✓ Lease covers all labor | 25 years |
| Battery-Only Lease Bumper-to-bumper + 2-yr extended — subject to lease terms | ✓ Lease covers all parts | ✓ Lease covers all labor | 12 years |
| Equipment (Purchased) Panels, inverters, batteries, racking | ✓ Manufacturer covers parts | ⚠ Varies by manufacturer — see equipment details below | 10–25 yr parts |
| Storm / Act of God | ✗ Not covered | ✗ Not covered | Homeowner insurance |
| Critter / Pest Damage | ✗ Not covered | ✗ Not covered | Service rate applies |
How labor coverage works: Pell Solar’s 20-year workmanship warranty covers labor on anything related to our installation. For purchased equipment, the manufacturer’s warranty determines whether labor is included — some cover it, some don’t, and some only cover it for a limited time. When the manufacturer’s labor warranty has expired, the homeowner pays our service rate ($450 + $75/hr) for the labor even though the replacement part may be free. Lease customers are fully covered — see below for details on each product.
Equipment We Use & Warranty Coverage
Every component has its own manufacturer warranty. Click any category below to see the products we install, then click a product for its full warranty details including labor coverage.
Solar Panels
Q CELLS
Product Warranty: 25 years covering defects in materials and workmanship.
Performance Warranty: 25-year linear guarantee. Minimum 86% power output at year 25. Q.ANTUM NEO technology, up to 22.5% efficiency.
Made in USA: Dalton, Georgia. No tariff risk, Buy American Act compliant.
Jinko Solar
Product Warranty: 12 years against defects in materials and workmanship.
Performance Warranty: 25-year linear guarantee. Minimum 84.8% output at year 25. Max 2% first-year degradation, then 0.55%/year.
LONGi Solar
Product Warranty: 12 years standard. Newer Hi-MO X6 and X10 series carry a 25-year product warranty with dual-glass construction.
Performance Warranty: 25–30 years depending on model. Minimum 85% output at year 25. Annual degradation 0.35–0.45%.
Hyundai Solar
Product Warranty: 25 years covering defects in materials and workmanship. Backed by Hyundai corporation.
Performance Warranty: 25-year guarantee. Premium build quality with strong low-light performance.
Mission Solar
Product Warranty: 12 years standard. Extends to 25 years if you register your panels online with Mission Solar after installation.
Performance Warranty: 25-year linear production warranty. Max 3% first-year degradation, then 0.7%/year. Guaranteed 84% at year 25.
Made in USA: San Antonio, Texas. America’s Module Company™. Buy American Act compliant.
Inverters
Enphase Microinverters
Parts Warranty: 25 years from activation. Enphase will repair or replace defective microinverters at no cost for parts.
Labor Reimbursement: First 2 years only — $200 per truck roll + $25 per microinverter replaced.
Must remain connected to internet for remote diagnostics and firmware updates.
Tesla Solar Inverter (Standalone)
Parts Warranty: 12.5 years against defects. This is Tesla’s standalone solar inverter (not the one built into Powerwall 3).
Must remain connected to the internet for full warranty coverage.
Batteries
Tesla Powerwall 3
Parts Warranty: 10 years covering defects in materials and workmanship. Guarantees 70% energy capacity retention at end of warranty.
Enphase IQ Battery 5P
Parts Warranty: 15 years from activation. Covers defects in workmanship and materials.
Capacity Retention: Guaranteed 70% at year 10, 60% at end of 15-year period.
Must remain connected to the internet for diagnostics and firmware updates.
FranklinWH aPower
Parts Warranty: 12 years from installation. 70% capacity retention at year 12 or 43 MWh throughput, whichever first.
Labor Reimbursement: $200/truck roll • $200/aPower replaced • $150/aGate replaced
aGate communications module (Ethernet, WiFi, 4G) has a separate 5-year warranty.
Racking & Mounting
IronRidge
Product Warranty: 25 years on all structural racking components. Finish warranty of 5 years on anodized products.
Composition Shingle Roofs: FlashFoot2 — most tested waterproof mount. Passed UL 441 Rain Test & TAS 100-95 Wind Driven Rain Test. 20-year warranty on FlashFoot2.
Tile Roofs: All Tile Hook for flat, S, and W tiles. No cutting or grinding. Also available: Tile Replacement Mount with patented Elevated Water Seal Technology.
Metal Roofs: Lynx non-penetrating clamp for standing seam.
Certifications: UL 2703 & 3741 Listed, PE Certified, Class A Fire Rated.
Common Service Questions
Answers to the questions we hear most often.
Some production decrease is normal — panels degrade about 0.25–0.5% per year. But a sudden drop usually indicates a failed microinverter, tripped breaker, shading, or monitoring issue. Submit a service request and we’ll diagnose it.
Absolutely. We service all major brands regardless of who installed. Manufacturer warranties follow the product, not the installer. We’ll file claims and get your system working. Standard service rates apply.
A licensed technician travels to your home, performs a full inspection, runs diagnostics, and identifies the issue. Additional work billed at $75/hour. Parts billed separately if not under warranty. If covered under our workmanship warranty, there is no charge.
Enphase covers the replacement unit for 25 years. However, labor is only reimbursed for the first 2 years ($200 truck roll + $25/unit). After that, our service rates apply. We handle the entire claim process.
Yes. Tesla covers parts and labor for the full 10-year warranty. Must stay connected to the internet — without it, coverage may drop to 4 years. As a Tesla Certified Installer, we perform all warranty service.
If Pell Solar installed your system and you’re within 4 years, leaks within 8 inches of our penetration points are covered. Beyond that zone or after 4 years, contact your roofer or homeowner’s insurance.
Yes — fully. If you have a solar + battery lease, you’re covered bumper-to-bumper for 25 years. Parts, labor, everything. If you have a battery-only lease, you’re covered for 12 years with a 2-year extended warranty on the battery. Lease customers do not pay for service calls. Coverage is subject to the terms of your lease agreement.
Yes — whether we installed the original system or not. Adding a Powerwall, Enphase battery, or FranklinWH is one of our most popular upgrades. This is a new installation quote, not a service call. Request a free quote here.
Solar Problems? We’ve Got You Covered.
22+ years in business. Tesla Certified. Our own licensed crews. Whether we installed your system or not — we can fix it.
Pell Solar • Contractor License #949122 (C-10) • Serving Southern California & Idaho • Family-owned since 2003
Warranty information on this page is provided as a general summary for informational purposes only and does not constitute a warranty agreement. Actual warranty terms, conditions, limitations, and exclusions are governed by your Pell Solar installation contract and each equipment manufacturer’s written warranty. Lease coverage is subject to the terms of your lease agreement. Manufacturer warranty terms are subject to change and may vary by product model and date of purchase. Contact Pell Solar for complete warranty documentation.
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